Returns Policy

We want to you to LOVE your cushions!

In the unlikely event that the cushions you have ordered are not suitable for you, you may return the product to us within 21 days for a store credit.

Please contact us immediately if you are not happy with your selection, so we can help you exchange or return the products. The products must be unused, 'as new'  and in original packaging and with tags in tact.

A 20% restocking fee will be incurred. 

Once the goods have been checked,  you will be issued via email a credit note for the value of the goods and shipping, minus 20% restocking fee. The credit not has a 6 month expiry date from the date of issue.

  • Please contact us if you haven't received your credit note within 2 weeks of us receiving your returns.
  • We are not able to accept returns on sale items.
  • We are not able to accept returns on fabric orders.
  • Please notify us via email within 7 days of receiving your purchases if you discover damaged or defective or incorrect goods.           
  • We will replace the product with the same stock if available and refund you the cost of the shipping to return the item.  Shipping will be free for the new goods in this scenario.
  • Please make sure that any items returned to us sent  with tracking via Australia Post and are packaged safely. We recommend insuring anything in transit over $100 value.